|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
2010年01 期
| 標(biāo)題 |
| 鐵路運輸企業(yè)旅客投訴問題的思考(32 卷) |
| 英文標(biāo)題 |
| Consideration of Passenger Complaints for Railway Transport Enterprises |
| 摘要 |
| 出現(xiàn)旅客投訴說明鐵路運輸企業(yè)在工作中存在不足，通過從企業(yè)和旅客兩方面分析產(chǎn)生投訴的原因，提出構(gòu)建以旅客滿意為中心的企業(yè)文化，徹底轉(zhuǎn)換企業(yè)經(jīng)營理念，同時要加強職工業(yè)務(wù)培訓(xùn)，提高服務(wù)質(zhì)量，并為旅客提供投訴條件，鼓勵旅客投訴，更要認(rèn)真對待及時處理旅客投訴，從中 |
| 作者 |
| 新聞作者:于 娜，王 佳 |
| 關(guān)鍵字 |
