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2003年12 期
| 標(biāo)題 |
| 鐵路貨運營業(yè)站的業(yè)務(wù)流程再造(25 卷) |
| 英文標(biāo)題 |
| Business Process Reengineering for Railway Freight Station |
| 摘要 |
| 鐵路貨運營業(yè)站是直接面對客戶的前臺窗口，其業(yè)務(wù)流程再造是提高鐵路運輸效益及競爭能力的有效手段和迫切要求。在討論鐵路貨運站業(yè)務(wù)流程再造的內(nèi)涵和主要原則的基礎(chǔ)上，對貨運受理業(yè)務(wù)流程再造、運到貨物交付業(yè)務(wù)流程再造、貨車配送與掛運業(yè)務(wù)流程再造等進行了具體改進研究 |
| 作者 |
| 新聞作者:陳旭 |
| 關(guān)鍵字 |
